- Our treats ship from us and we recommend that you store in the refrigerator to maintain optimum freshness. Treats are good for 2 weeks after purchase. Our meals are prepared fresh and then frozen for transport to you. Store in the freezer upon arrival and thaw in the refrigerator until ready to serve. Our recipe maintains optimum freshness for 3-5 days under refrigeration and 3 months in the freezer.

- Food packs do NOT need to be frozen when they arrive. If you have some food that has thawed or some that are cool, they are perfectly safe to serve to your dog or cat. You can refreeze if necessary.

- It is your responsibility to email/call us within 8 hours of delivery if the delivery has damaged perishables.

- We ship our food ONLY on Mondays-Wednesdays, depending on your location. We try our best to make sure our food does not sit over the weekend in a carrier’s warehouse and arrives before the weekend. We CANNOT ship to P.O. BOXES.

- Subscription orders on pet food always process on Wednesday's and ship Mondays. This is to ensure your dog's food arrives in a timely manner.

- We cannot guarantee your pet's food will be shipped the same day it is ordered. We try our best to accommodate, but cannot always ship the same day you order.

- Please refrigerate treats and freeze meals immediately upon opening your delivery. Refrigerate meals that are for immediate consumption by your pets.

Shipping Rates:

FREE Local Delivery on orders of $100 or more of treats and meals for Las Vegas residents.